Job Title: Operations Representative-UK Retail
Hours of Work: 40 hrs / week
Hybrid working (Tuesday and Wednesday Mandatory in-office days)
Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.
How You'll have an Impact:
You will coordinate the day-to-day operations for assigned customer(s). Your goal will be to maintain and develop relationships, manage load-level profitability, and maintain requisite service levels in line with RXO standards. You will manage the lifecycle of a load from order receipt, through to allocation of capacity, shipment tracking and in-transit issue resolution, communicating with customers and carrier contacts as necessary
Essential Functions:
* Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
* Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
* Develop strong relationships with all customer contacts and facilities.
* Identify, resolve, and/or escalate any issues related to daily volume.
* Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
* Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
* Manage and resolve accessorial claims between Carrier, Customer and RXO in line with relevant T&C's and industry standards while ensuring a fair outcome for all parties.
Essential Competencies:
Skills
* Communication – You will be speaking with customers over the phone & face to face.
* Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
* Organization – Prioritization & time management are key
Language Requirements
* Ability to speak English fluently
* Additional language proficiency/fluency is a plus
Progression:
Snr Operations Representative/Operations Lead
Based on performance and interview process
Preferred Education & Experience:
Customer service, operations and/or logistics experience
Other Duties:
Please note RXO positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.
Do Well, Be Well
* Comprehensive benefits package (Smart Hive retail discount platform, group life insurance)
* Free confidential Employee Assistance Programme (EAP) with qualified counsellors
* Enhanced maternity leave
* Enhanced paternity leave
* Free fruit in the office
* Diverse and Inclusive environment
Job Types: Full-time, Permanent
Pay: £28,500.00-£31,000.00 per year
Benefits:
* Casual dress
* Enhanced maternity leave
* Enhanced paternity leave
* On-site parking
* Paid volunteer time
* Referral programme
* Sick pay
* Work from home
Experience:
* Customer service: 2 years (required)
* Logistics: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Dover CT17 9AH