Reception Supervisor– onefiftyfenchurch, Fenchurch Street, London
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart London onefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it's the perfect base for both business and leisure travellers.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you're somebody we want within our team.
YOUR CORE PURPOSE WILL BE:
* Ensure smooth day-to-day hotel operations during assigned shifts, including front desk, housekeeping, and guest services.
* Manage, motivate, and support front-line staff, ensuring team members adhere to company policies and provide excellent service.
* Address guest complaints and issues promptly and professionally to ensure guest satisfaction and loyalty.
* Collaborate with other departments (e.g., housekeeping, maintenance) to ensure efficient communication and guest readiness.
* Supervise the check-in/check-out process, ensuring accuracy, efficiency, and adherence to procedures.
* Review and prepare shift reports, logs, and handovers for accurate record-keeping and shift continuity.
* Maintain a secure environment for guests and staff by monitoring hotel security protocols and addressing safety concerns.
* Support training and onboarding of new employees, and provide ongoing coaching to improve team performance.
* Inspect public areas and rooms periodically to ensure cleanliness and brand standards are met.
* Assist hotel management with administrative tasks, performance reviews, and operational improvement initiatives.
* Being able to work in a pantry serving healthy drinks, alcoholic and non-alcoholic beverages.
WHAT YOU SHOULD BRING:
* Minimum 1-2 year's previous experience of a management role, from an Internationally recognised branded hotel
* Working hours - This role is based on five shifts per week, including weekends, and is subject to business operational needs.
* Ability to analyse performance metrics
* Know how to set and manage a budget to achieve optimal returns
* Candidates with a strong Front Office background are preferred
* A good working knowledge of Opera PMS,is desired
WHAT WE OFFER:
* Great team spirit according to our slogan 'It's not over until we get a smile'.
* Full Time £27,500.00 per annum
* 40 hour per week
* EXCELLENT COMPANY BENEFITS:
* Competitive salary and package
* Exclusive employee discounted rate to Cycas hotels
* Continuous paid training and development opportunities
* Free healthcare plan
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we've created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you
Please apply in writing by email attaching your CV along with your current salary and notice period.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***