Customer Success Manager Software Adoption
Join to apply for the Customer Success Manager Software Adoption role at Cisco
Customer Success Manager Software Adoption
Join to apply for the Customer Success Manager Software Adoption role at Cisco
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Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
Location: UK
Travel: Up to 30%
Meet the Team
You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth through strong partnerships with Sales and Renewals teams.
Your Impact
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success.
As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of contact, you guide customers through software adoption, enabling them to achieve their business and technical goals. Your responsibilities include:
* Driving software utilization and value realization to support renewals and business growth.
* Proactively managing renewal risks, increasing customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
* Building strong customer relationships to understand their challenges and objectives, and collaborating with Sales, Renewals, and other teams to identify impactful use cases.
* Acting as a technology advocate by providing insights to Cisco’s product teams and staying informed on the latest technologies, competitive landscape, and industry trends.
* Offering mentorship to customers to help them achieve their business and technical goals with Cisco technologies.
Minimum Qualifications
* Knowledge of a single technology architecture or CCIE/Industry equivalent certification
* Experience developing software adoption plans across technology portfolio
* Experience driving software adoption with customer executives and technical leaders
* Experience leading cross-functional virtual teams in a matrix organization
* Experience with recurring revenue concepts, margin and attrition
Why Cisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fuelled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with
empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Computer Hardware Manufacturing, Software Development, and Computer Networking Products
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