Laboratory Support Coordinator – Diagnostics | Newcastle Region
We are seeking an experienced Biomedical Scientist, Application Support Scientist, or Product Specialist – Applications to join a leading diagnostics organisation as a Laboratory Support Coordinator
.
This full-time, 12-month role is fully on-site across three NHS hospitals in the Newcastle, Gateshead, Sunderland and South Tyneside region, providing technical applications support for chemistry and immunoassay analysers and pre-/post-analytical workflow solution
s.The role supports installation projects, troubleshooting investigations, system optimisations, and user training, ensuring high service standards and strong customer relationship
s.
Key Responsibilit
* iesDeliver laboratory scientist training, user support, and onsite coordinat
* ionProvide troubleshooting for chemistry and immunoassay analysers (ideally cobas or simil
* ar)Support installation, validation, and system modificati
* onsAttend customer review meetings and manage stakeholder communicat
* ionWork autonomously across multiple NHS sites in a time-sensitive environm
ent
Essential Requirem
* entsDegree in Biomedical Science or related life sci
* enceExperience in a hospital laboratory or diagnostics environ
* mentHands-on use of chemistry/immunoassay analy
* sersStrong analytical, problem-solving, and customer-support sk
* illsAbility to train users and interpret technical/scientific
* dataResilient, organised, and calm under pres
* sureBased within a commutable distance to the Newcastle re
* gionValid UK Right to Work (no sponsors
hip)
Desi
* rableField-based applications or technical support exper
* ienceKnowledge of pre-/post-analytical sy
* stemsExperience with major diagnostic platforms (e.g., cobas, Abbott, Siemens, Beckman, Sy
smex)
Laboratory Support Coordinator, Product Specialist Applications, Application Support Scientist, Biomedical Scientist, Diagnostics, Medical Devices, Chemistry Analysers, Immunoassay Analysers, cobas systems, Laboratory Workflow Solutions, Pre-analytical Systems, Post-analytical Systems, Technical Support Specialist, Field Applications Specialist, Troubleshooting, Installation Support, System Validation, User Training, Laboratory Training, NHS Laboratories, Clinical Diagnostics, Hospital Laboratory, Onsite Support, Customer Support, Stakeholder Management, Technical Service, Analyser Maintenance, Data Interpretation, Scientific Analysis, Healthcare Technology, Gateshead, Sunderland, South Tyneside, Newcastle, Biomedical Engineering Support, Diagnostic Platforms, Laboratory Automation, Service Coordination, Applications Support, Technical Investigations, Clinical Workflow, Root Cause Analysis, Customer Relationship Management, Laboratory Op
erations.