Senior Manager, Technical Solutions page is loaded## Senior Manager, Technical Solutionslocations: Farnborough, United Kingdomtime type: Full timeposted on: Posted 7 Days Agojob requisition id: R3976Gogo is looking for a **Senior** **Manager, Technical Solutions**, to assist with the development and coordination of company-wide strategies to maximize customer responsiveness, to meet business objectives and achieve maximum results for all sectors.You will work closely with the Sales and Customer Support teams to ensure front-end processes are closely aligned and consistent across the business for identification, pursuit, close and execution for outstanding customer experience.COME ON BOARD THE GOGO CLIENT SERVICES TEAM!* Offer on-site instruction, training and support for new and existing customers to ensure the best possible user experience with Gogo products and services* Work closely with Original Equipment Manufacturers (OEM) for pre/post-delivery connectivity training* Organize all international training efforts, while working closely with the North American team* Adhere to budgets and keep projects on track for successful completion within specification* Create technical documentation as needed and report on progress of project* Plan and coordinate project schedules, goals and milestones and make project assignments* Manage, coach, and develop team members**Qualifications*** Bachelor’s Degree in a related discipline and/or an **Aviation-related certification*** 7-12 years of **aviation** experience or an equivalent combination of education and **sales** experience* 3-5 years mentoring and managing technical personnel* **Must be legally authorized to work and live near Basel, Switzerland****Required Skills, Talents, & Experience*** Extensive knowledge and/or experience with **satellite communications**, **aircraft avionics**, and **aviation communications*** Experience with **computer networks**, **topology** and **cybersecurity** best practices* Experience presenting to small and large groups* Effective time organization skills* Excellent oral, written and interpersonal communication skills* Proficient in Microsoft Office Suite, including Visio and CRM**Additional Information****Base Pay**:Based on experience and responsibilities.**Target Annual Short-Term Incentive**:Bonus Plan at 15% (% of Annualized Base Pay)**Eligible for Incentive Stock Program**:Yes**Benefits**:Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at .--- --- ---Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation.Our industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond. The Gogo offering uniquely incorporates Air-to-Ground systems with high-speed satellite networks, to deliver consistent, global tip-to-tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in person customer support team. Gogo consistently strives to set new standards for reliability, security and innovation and is shaping the future of inflight aviation to make it easier for every customer to stay connected beyond all expectations.
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