We are currently working with a well-established and highly respected business that supplies premium products across the automotive, industrial, and marine sectors. This role is ideal for someone who is customer-focused.
Monday to Thursday - 8.30am-5.30pm
Friday - 9am-3pm
Key Responsibilities
Respond to and follow up on sales enquiries via phone and online platforms.
Maintain strong profit margins while delivering excellent customer support.
Keep accurate and up-to-date customer profiles using the company CRM system.
Process orders and set up new customer accounts efficiently.
Resolve customer queries and complaints, aiming for a first-time resolution.
Support with administrative tasks across departments when required.
Ensure all activity aligns with the company's Quality Assurance programme.
Work towards and achieve individual and team KPIs.
Ideal Candidate Attributes
Excellent verbal and written communication skills.
Confident in dealing with a diverse customer base.
Able to work independently while using initiative.
Previous experience in a customer service or support role.
Proven ability to build and maintain strong customer relationships.
A collaborative team player who is willing to support across functions.
Eager to learn and continuously improve skills