About us: At Hozelock, weve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. Were a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If youre passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you. We have a fantastic opportunity for an experienced Commercial Sales Administrator to join our sales team on a full time, permanent basis. The successful candidate will be responsible for providing administrative and account support to our UK national & international commercial teams, by processing sales orders and shipments, ensuring customer expectations are exceeded throughout. Duties & Responsibilities: Receive customer orders and enquiries by telephone, email, EDI and fax Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time Handle customer enquiries and resolve any problems that may arise Maintain strong relationships with existing clients to foster loyalty and retention. Validation of orders (e.g., to ensure correct order details are input) Obtain credit approval from Wholesalers Allocation and release of orders Issue Pro-Forma Invoices Deal with document filing in a timely and efficient manner Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery Supply stock availability information to Account Managers and customers when required Support the commercial sales team with administrative customer data requests, including producing reports and presentations Develop and drive through business process improvements Process sample sheets for commercial and international customers Supply delivery information and deal with carrier enquiries Supporting the internal account managers with general operations to help reach the teams objectives Ensure excellent service is given both internally and externally What are we looking for? Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software. Previous experience in sales administration or relevant administrative roles. Strong organisational and multitasking skills. Excellent communication skills, both written and verbal. A proactive approach and the ability to work independently as well as part of a team. Knowledge of SAP would be an advantage Good basic standard of education required (GCSE level minimum) A further administration (or similar) qualification would be advantageous Any IT qualifications would be a benefit (ECDL or similar) Benefits Company bonus scheme Life assurance (x4 annual salary) Health Cash Plan (Bronze cover) Additional annual leave for long service Employee Assistance Programme Bike2Work scheme Staff shop (discounted) Free onsite parking with EV Chargers EV salary sacrifice scheme