Join to apply for the Client Relations Manager (f/m/d) role at Mytheresa
Join to apply for the Client Relations Manager (f/m/d) role at Mytheresa
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To support our Client Relations team we are searching for a Client Relations Manager (f/m/d) to be based in our London office.
What You Will Do
* Act as the point of contact for Mytheresa’s top clients and develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
* Service new and existing clients – ideally providing a book with former clients
* Create and implement new selling ideas to ensure sales targets are met
* Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
* Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
* Responsible for the Pre-Reservation four times a year and for updating the preference sheet/ profile of the customers
* Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out piece and demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design
Who You Are
* Have several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
* Have a love for fashion and technology
* Be passionate about your customer – have a true service and roll-up-the sleeves mentality
* Enthusiastic, innovative and creative
* Sales-driven
* Fluent in written and spoken English and preferred German, Swedish, Spanish or any other language
What We Offer
* Up to 32 days of holiday, depending on the length of service, starting with 28 days
* Mobile office with up to 40% of your total contracted hours (job and position permitting)
* Language & e-learning courses
* Staff discount of up to 30%
* Family-friendly policies
* Discounted membership for selected sports platforms & gyms
* Access to LinkedIn Learning
* Individual support on mental health & well-being
* Social Day
* Employee Share Purchase Plan
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail Luxury Goods and Jewelry
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