Job Description
Reporting to the Operations Manager, the Warehouse Shift Manager will focus on delivering consistent performance, ensuring that all day‑to‑day aspects of the operation are managed proactively. The role is responsible for the day‑to‑day management of a large team and works with the Operations Manager to fine‑tune current operations.
Working Hours: Monday to Friday rotating, 06.00‑14.00 / 14.00‑22.00
Key Duties
* Manage team attendance, performance, productivity and accuracy levels, motivating team members to achieve high levels.
* Coordinate and motivate the warehouse operation to ensure effective operational performance.
* Drive continuous improvement within the warehouse, implementing plans to consistently improve performance.
* Responsible for shift manning and labour management to achieve workloads in a time‑sensitive operation.
* Overall management and responsibility for achieving operational KPI’s.
* Maintain a good working knowledge of warehouse operational areas including returns, inventory control, co‑pack, delivery schedules and Health & Safety procedures.
* Communicate confidently and effectively with staff, customers and other areas of the business to maintain and develop positive relationships.
* Control labour costs while ensuring a flow of work is maintained throughout the warehouse.
* Promote Health & Safety within the warehouse, advocating MHE and accountability.
* Performance manage employees to ensure maximum productivity and take appropriate steps to manage underperformance.
* Proactively manage and address any disciplinary matters, ensuring procedures are followed at all times.
* Control and manage all sickness and absence, supporting and managing employees effectively to ensure low levels of absence.
Qualifications
* Previous warehouse operational experience.
* Experience of managing, supporting and motivating a large team.
* Proven experience of all aspects of people management including probationary, attendance, performance and disciplinary matters.
* Experience of managing teams and prioritising a tight and challenging workload.
* Knowledge and experience of safe working practice inclusive of all Health and Safety elements.
* Ability to work efficiently and accurately under pressure.
* Good IT skills, Microsoft packages and WMS.
* Previous 3PL experience is highly advantageous.
Benefits
* Annual Leave – Holiday entitlement of 28 days inclusive of bank holidays.
* Pension scheme – 5% employee and 3% employer.
* Life Assurance – 2 times your annual salary.
* Wellness – Employee Assistance Programme with confidential telephone counselling and legal information service available 24/7, 365 days a year.
* Eye Care Vouchers – Free eye tests and discounts on prescription glasses.
* Reward & Recognition – Employee of the month and year, special recognition and long service awards.
* Everyday discounts – Access to over 50 retailer discounts for everyday savings.
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