Co-ordinator
Location: Tower Hamlets
Full time / Permanent
Annual salary: up to £32,000.00
Hours: 42.5 hours Monday - Friday
A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company.
Duties
* Co-ordinate the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met/achieved.
* Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedules of rate codes are inputted correctly.
* Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow-on jobs are actioned by the end of each day.
* Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes appearance, company ID, maintaining a high standard of Health & Safety requirements.
* A key person communicating between the resident and maintenance worker and client regarding ongoing work and liaison with colleagues to ensure accurate and timely information is provided.
* Work with all team members including administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and clients and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
* Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in good condition in line with company policies and report to your manager where damages occur.
* Provide backup to all other coordinators, covering any absences and attend informal and formal company & client meetings and training sessions as required.
Role Criteria
* Experience in the above role with similar or the same duties
* Planning Experience
* Social Housing experience
* GCSE (or equivalent) in English & Maths
* Experience working in a fast‑paced, pressurized environment
* Strong IT skills
* Excellent time management, organisational, and communication skills
* A customer-first approach with the ability to handle challenging situations
Benefits
* 25 days annual leave plus bank holidays
* Leading pension scheme
* Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
* Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
* Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
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