The role is in the Homeownership Garages Team. The team manages Garages and Barrow Stores around the borough day to day management and the associated rent accounts. Your role will be the first point of contact dealing with queries from the customers about their garages and their rent accounts, referring the more complex enquires onto the appropriate officer for rent income, lettings, repossessions or repairs. It will also be your role to register customers on the garage waiting list and assist with making offers and appointments to view. Also assisting the Income officer with basic rent income tasks and occasionally you may be required to assist the lettings officers with viewings. Your role will be assisting the Homeownership Manager to manage non-technical correspondence and queries from customers and assisting the team general with administrative support where needed. Under the guidance of the Homeownership Managers and Senior Letting Officer you will be allocated work which is more straight forward to deal with freeing up the rest of the team to deal with more complex issues. Under the guidance of the Homeownership Managers and Senior Letting Officer you will be allocated work which is more straight forward to deal with freeing up the rest of the team to deal with more complex issues. You should have excellent customer service and communication skills. Be proficient in using a range of IT tools and packages. There is no flexible working/ working from home in this role. The working pattern in 9am-5pm Monday to Friday in the office at Tooley Street, SE1. Tooley Street is between Tower Bridge and London Bridge in SE1 and is a 5 minute walk from London Bridge train/tube stations and is on a number of bus routes including 343, 47, 381, 43, 141 and 388. Administration Officer Administration Officer Administration Officer Administration Officer Administration Officer Administration Officer Administration Officer Administration Officer