Overview
Line manage Shop Managers, Cover Managers, and bank staff – coaching, motivating, and supporting them to achieve their best. Drive a high-performance culture with clear communication and strong leadership. Champion exceptional customer service across every store.
Boost Retail Performance
* Ensure financial targets and KPIs are not only met but exceeded.
* Maximise profitability through commercial decision‑making, stock allocation, and cost control.
* Lead Gift Aid performance strategies to increase sign‑ups and income.
Deliver Retail Excellence
* Oversee shop standards, rotas, compliance, and training across all sites.
* Implement a structured monthly visit schedule with practical, actionable feedback.
* Manage the successful launch of seasonal merchandise and retail campaigns – including Spring and Christmas catalogues and online shop lines.
Keep Us Compliant & Efficient
* Promote best practice in IT, EPOS, and CRM systems.
* Oversee HR administration, including absence management and accurate record‑keeping through Breathe HR.
* Ensure full compliance with Health & Safety, GDPR, and all retail policies.
Drive Innovation
* Use EPOS data to guide visual merchandising and shop floor layouts.
* Collaborate with the Donation Hub to keep processes efficient and customer‑focused.
* Contribute to business cases for new retail opportunities and projects.
Qualifications
* Experience in retail or a similar customer‑facing sector.
* Proven multi‑site leadership experience.
* Strong people‑management and motivational skills.
* Excellent financial awareness and commercial acumen.
* Confident IT user (Microsoft 365, CRM, EPOS).
* Strong communicator and problem solver.
* Able to work autonomously, prioritise well, and thrive under pressure.
Desirable
* Experience working with volunteers or within charity retail.
* Knowledge of Gift Aid.
* E‑commerce experience.
* Management qualification or evidence of professional development.
Benefits
* 23 days holiday, plus bank holidays, with annual leave purchasing available (pro rata).
* Discounts from charity partners such as 02, Specsavers and the 'Blue Light Card.
* Health Assured membership covering you and your spouse or partner.
#J-18808-Ljbffr