SF Recruitment have partnered with an organisation in Tyseley who are looking to recruit a Sales Administrator on a permanent basis. They are going through a period of growth and this role can offer development opportunities and progression. Salary: £25,000-£26,000 Hours: full time Monday to Friday & weekend working on a rotation basis Key Responsibilities Showroom Customer Service - Welcome visitors promptly, creating positive first impressions - Provide initial guidance on product ranges and showroom layout, ensuring no customer is left unattended - Support senior sales staff by managing initial enquiries, allowing them to focus on complex consultations - Maintain showroom standards, ensuring displays are presentable and marketing materials stocked - Assist with basic product demonstrations and information for customers during busy periods Sales Administration & Order Processing - Process sales paperwork accurately, ensuring smooth transition from sale to delivery - Enter and maintain customer data in our CRM/OMS system with exceptional attention to detail - Follow up on quotes, send additional information to prospects, and support the sales pipeline - Liaise between showroom sales, warehouse, and delivery teams to provide customers with accurate updates - Handle order amendments, special requests, and basic post-sale queries Digital Customer Support - Manage incoming telephone enquiries professionally, directing calls or resolving basic queries - Respond to customer emails and online chat requests promptly - Process online orders and marketplace sales (including eBay listings management) - Update online order statuses and assist with delivery scheduling - Support basic website content updates as required Cross-Departmental Assistance - Assist the Product Operations Director with administrative tasks and data entry - Support social media and review management initiatives - Help coordinate trade customer accounts and queries as our trade division develops - Participate in team meetings and product knowledge training - Contribute to continuous improvement of customer service processes