Job Title: Counter Assistant
Based at: High Street, Newburn, Newcastle, NE15 8LN
Hours: Mon-Thurs, 07:00 to 16:30 Fri 07:00 to 16:00 and every other Sat 08:00 to 12:00
Overview
We are looking for a reliable individual to serve trade customers on our thriving sales counter. The role is varied and includes responsibilities for answering telephone enquiries, warehouse duties, organising deliveries and ordering stock. Previous experience of working in a merchant, trade counter, warehouse or similar environment is preferred but not essential, as full training will be given to the right candidate.
Responsibilities
* Serve customers on our trade counter and over the phone
* Accurately collect products from stock area & using forklift truck.
* Take payment for goods using computerised till system
* Handling money and cashing up.
* Respond to and follow up sales enquiries by telephone, email and post.
* Help plan and arrange customer deliveries with other staff.
* Monitor stock levels and place orders with suppliers to maintain sufficient inventory.
* Occasionally carry out deliveries to customers in our company vehicle.
* Help manage upkeep and condition of all equipment, fixtures and fabric of shop premises. Includes some general cleaning duties.
* Comply with health and safety, security, and emergency systems according to company policy and relevant law.
* Undertake additional duties as required, commensurate with the level of the job.
Qualifications:
Essential:
1. Open and friendly, able to chat easily with customers. Good telephone manner.
2. Self-motivated with a positive outlook, and a clear focus on high quality and business profit.
3. Good literacy and numeracy skills.
4. Experience of using email and competent using computers.
Desirable:
1. Previous experience in a trade counter, warehouse or similar environment.
2. Forward-planner who uses own initiative to take action and correct issues before they impact the business.
3. Keen for new experience and responsibility.
Job Types: Full-time, Permanent
Pay: £12.26 per hour
Expected hours: 40 – 44 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Application question(s):
* Do you have experience of working in a building merchants or similar?
* Do you live in the Newcastle Upon Tyne area?
Licence/Certification:
* Driving Licence (required)
* Forklift Licence (preferred)
Work Location: In person