House Manager – Retirement Living
Location: Century Court, West Bridgeford, Nottinghamshire
Hours: 30 hours per week (Monday to Friday, all year round)
Salary: £ 21,490.34 (actual) plus bonus and excellent benefits
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Make a Difference Every Day
Are you passionate about delivering exceptional customer service?
Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?
McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate in West Bridgeford, Nottinghamshire.
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Why Work with McCarthy Stone?
We offer a rewarding role with a range of employee benefits, including:
* Group personal pension and life assurance
* Employee Assistance Programme
* Flexible working hours
* Work in beautiful surroundings
* Generous annual leave (25 days, rising to 28 days) plus bank holidays
* Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
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Role Overview – House Manager
As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.
Key responsibilities include:
* Welcoming new homeowners and helping them settle into their new homes
* Providing a front-of-house service and engaging warmly with all visitors
* Being the first point of contact for residents and offering assistance, guidance, or support
* Managing supplier relationships to ensure smooth day-to-day operations
* Acting as the face of McCarthy Stone for homeowners’ families and friends
* Handling resident concerns with sensitivity, confidentiality, and respect
* Overseeing estate management, including communal areas, gardens, and grounds
* Supporting the development of a strong community through organising social events and regular resident meetings
* Ensuring compliance with all Health and Safety requirements
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About You – What We’re Looking For
We’re looking for someone who:
* Has excellent communication skills and a proactive attitude
* Has previous experience in a customer-facing or service management role
* Demonstrates professionalism and a commitment to high-quality service
* Enjoys variety and takes initiative in a busy environment
* Can solve problems effectively and remain calm under pressure
* Is comfortable using Microsoft Word, Outlook, and other basic digital tools
* Has an awareness of basic Health and Safety (training will be provided)
* Holds or is willing to obtain first aid qualifications (training provided)
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Training & Development
You’ll receive full support and professional training through our in-house development programmes, which include:
* First Aid certification
* Dementia Friends training
* Workplace safety courses
* Ongoing development and progression support
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Apply Now
If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact — we’d love to hear from you.
Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged.
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Please note:
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
We do not currently offer sponsorship — applicants must have the right to work in the UK.
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