Position Summary
We are seeking to hire an Insurance Administrator to join our CSC team in Norwich on an initial 6 month contract.
Provide reliable and effective administrative and technical support to the Underwriting function across all offices. Offering superior, responsive customer service to our brokers and clients and assist the wider underwriting team in producing and underwriting business.
Key Responsibilities
1. Accurate data entry and booking of premium insurance details onto core business systems -
2. Prepare required policy documentation, demonstrate enthusiasm and a ‘can do’ approach
3. Ensure all documents received from respective business partners for New Business ensuring and recording for updating logs
4. Deals with low level enquiries from Underwriting, Billing & Collections, Re-Insurance, Claims
5. Issuance of policy documentation in line with Contract Certainty requirement
6. Works to build relationships with the Underwriters in the relevant Lines of Business.
7. Ensures documents are received from customers / Underwriters and they are up to standard and correctly classified for filing
8. Assures quality control within team as well as escalating where necessary.
9. Issuance of accurate policy documentation to Brokers and Clients
10. Prepare pre-renewal logs for Underwriters and ensure they are sent out on a timely basis
11. Comply with all applicable legal and regulatory requirements and ensure,
12. Be a point of contact and share relevant information to Underwriters and/or Quality & Governance team for customer service issues experienced /identified
13. At a level appropriate to the position, ensure that appropriate measures are in place to ensure this compliance.
14. Carry out additional duties as assigned.
Skills, Knowledge & Experience
15. Knowledge of Microsoft Office Suite, eg. Outlook, Excel, MS Word and ideally Powerpoint
16. Good interpersonal and communication skills
17. High levels of attention to detail
18. Team player
19. Ability to use initiative for problem solving
20. Proactive and organised
21. Experience of following written instructions, data entry and document / draft reporting is advantageous
22. Previous experience of working in a Commercial / Corporate environment advantageous
23. 1-2 years of administration preferred but not required.