How you'll make a difference
As a Planning Support Officer you will be responsible for providing efficient, responsive and high quality technical support to the Planning Services in the Place Department.
What will you be doing?
1. It will be your responsibility to provide support to the Planning Service, responding to service and customer requests, queries, or complaints, seeing through queries and advising those involved of actions taken.
2. This is a varied role, working within a very busy, fast paced environment. You will primarily be involved with the validation and registration of Planning applications, appointments, queries and complaints.
3. In this role you will be dealing with personal, and sometimes sensitive information and will be required to input this data precisely and accurately.
What we need from you
4. It is essential that you hold a minimum qualification of NVQ level 3 (or equivalent qualification) including English and Maths, or have the equivalent, relevant experience in administration or business support.
5. You must have excellent time management skills, be well organised and be able to plan your own work.
6. Communication is key in this role, so you must demonstrate the ability to communicate effectively with service users, professionals and partnership agencies using a variety of media i.e. email, phone, face to face, taking minutes etc.
7. We require you to be able to demonstrate practical skills and experience in using a range of IT packages, with experience in using databases, including running standard reports, analysing data and presenting findings.