Inbound Sales Administrator
The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This fast-paced environment requires multitasking and suits someone who enjoys going above and beyond for internal and external customers.
Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:
* Excellent interpersonal and communication skills
* Experience in Customer Service/Administration or similar role
* Team player
* Organized and methodical approach
* Ability to multitask
* Satisfactory basic DBS check
Key Duties & Responsibilities:
* Handle service-related customer orders, requests, and dispatching goods, including information on stock, delivery, and pricing
* Serve as the point of contact for sales inquiries, relay requests to relevant Business Development Managers or Distributors, and support quotation preparation
* Provide confident customer care and respond promptly to sales inquiries
* Maintain and update customer account details in the DSE system
* Prepare export documentation ensuring compliance with Customs & Excise procedures
* Coordinate online store requests and monitor sales orders
* Process credit card payments via online systems
* Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure high-quality products are delivered on time
* Assist in other areas of the company as needed
Benefits:
* 25 days holiday plus Bank Holidays
* Life Insurance
* Enhanced Maternity/Paternity pay
* 5% Pension contributions
* Performance-based annual bonus scheme
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