This is your opportunity to play a pivotal role in one of Belfast’s most anticipated boutique hotel openings. Who are we Opening early 2026, The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining rooms, The Bedford Hotel Belfast will set new standards for hospitality in Northern Ireland. Role Responsibilities As a receptionist, you will assist the Front Office team across all aspects of the Front Office department, ensuring the guest experience is unique and brings The Bedford Hotel to life. Guest Check-In and Check-Out: Greet guests upon their arrival, process check-ins and check-outs efficiently, and ensure accurate documentation of guest information and payments. Reservation Management: Handle guest inquiries and make room reservations over the phone, through email, or in person. Update and maintain the reservation system, ensuring accuracy and timely communication. Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed. Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments. Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary. Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel. Administrative Tasks: Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness and organisation at the front desk area. Knowledge of Hotel Services: Stay informed about the hotel's services, amenities, and promotions to provide accurate and up-to-date information to guests. Key Requirements Previous receptionist experience, preferably in a hotel environment. Pro-active in upselling and anticipating customer needs, as well as improving the bottom line. Excellent customer service skills, standards driven, good organisational skills. Excellent leadership skills with a hands-on approach and lead-by-example work style. Excellent IT skills, with experience in using all key Microsoft packages. What We Offer: At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer: Competitive salary. Training and development programme. Clear career progression pathways and leadership opportunities. A supportive, employee-centric culture. Recognition and rewards for outstanding performance. Work-life balance initiatives. Why Join Us? Be part of something special: Join the opening team of Belfast’s newest boutique hotel. Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement. Grow your career: Benefit from professional development opportunities designed to help you thrive. Ready to Elevate Your Career? Apply now to join The Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.