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Assistant Service Manager / Service Reception Manager required by my Main Dealer Motor Garage based in the Basingstoke area of Hampshire.
Job Role – Assistant Service Manager / Service Reception Manager
Salary circa 36k OTE
Hours:Full-time (Monday to Friday: 8am to 6pm with 1 hour for lunch. Saturday morning cover only in the absence of Service Advisors: 8am to 1pm)
You will have previously worked in a similar role, or perhaps a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.
* You will need to lead by example on a daily basis
* Have an enthusiastic and passionate personality to drive and motivate your team.
* You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
* To oversee all aspects of the Service Department operations in the absence of the service manager
* To challenge and drive the performance of the front-of-house staff
* Managing, coaching and motivating employees to ensure a high quality of staff.
* Assist with Monitoring performance against agreed targets.
* Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.
About You:
* Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
* You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
* Can demonstrate a stable career path
* Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.
This is a superb position with an industry leading dealer group.
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