Employment Type: Fixed Term - up until 30th September 2025
Location: Southwold
Hours of Work: Part Time, 09:00 –17:00 - 4 days a week between Monday and Friday
What you'll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
1. Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
2. Providing accurate timescales of when the properties will be prepared and ready to receive guests.
3. Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
4. Keeping accurate records and ensuring administrative systems are updated.
5. Assisting guests before, during and after their stay, dealing with any requests, queries and or problems they have.
You'll have:
6. An enthusiastic, friendly and welcoming team player with previous customer service experience
7. Strong organisational skills, and able to run the administration of our property portfolio to a high standard
8. A resilient character capable of successfully dealing with challenges and achieving positive resolutions
9. Outstanding attention to detail, communication and comfortable setting expectations
10. Someone who isn't afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities
11. Experience in property letting, housing, estates agency or the travel industry could be advantageous
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
You'll get:
Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits, which we feel look after our team well.
These include:
12. 25 days’ paid holidays plus bank holidays
13. A day off for your or a loved one’s birthday
14. A paid day to volunteer with a charity of your choice
15. Friends and family discount scheme
16. Life assurance for your peace of mind
17. Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
18. Great social events - we are well known for our Christmas parties!