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Job Summary
Summary
Responsible for overseeing the daily operations of the ambulance services, ensuring efficient and high-quality care delivery. Manages staff, budgets, and operational logistics to meet clinical and administrative goals while ensuring compliance with healthcare regulations and company policies.
Does this position require Patient Care?
No
Essential Functions
-Manages the daily operational aspects of ambulance services, including scheduling, dispatch, and resource allocation.
-Oversees staff performance, provides training, and ensures adherence to protocols and best practices.
-Monitors and maintains ambulance equipment, ensuring compliance with safety standards and regulations.
-Collaborates with clinical teams to streamline patient transport and ensure seamless handover between ambulance staff and healthcare providers.
-Develops and implements policies to improve operational efficiency, reduce response times, and enhance patient care.
-Maintains accurate records, reports on service utilization, and monitors KPIs related to operational performance.
-Manages the ambulance services budget, including cost control and resource optimization.
-Ensures compliance with local, state, and federal regulations governing ambulance operations and patient transport
Qualifications
Education
Bachelor's Degree Healthcare Administration required or Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in healthcare operations 5-7 years required and Experience in a supervisory or management role 2-3 years required and Experience in a clinical setting or ambulance services 2-3 years preferred
Knowledge, Skills and Abilities
- Strong leadership and team management abilities.
- Excellent organizational and problem-solving skills.
- In-depth knowledge of healthcare regulations and ambulance service operations.
- Ability to manage budgets, analyze operational data, and improve service efficiency.
- Effective communication and interpersonal skills for working with clinical staff, administrators, and external partners
Additional Job Details (if applicable)
Physical Requirements
1. Standing Frequently (34-66%)
2. Walking Frequently (34-66%)
3. Sitting Occasionally (3-33%)
4. Lifting Frequently (34-66%) 50lbs+(w/assisted device)
5. Carrying Frequently (34-66%) 20lbs - 50lbs
6. Pushing Occasionally (3-33%)
7. Pulling Occasionally (3-33%)
8. Climbing Rarely (Less than 2%)
9. Balancing Frequently (34-66%)
10. Stooping Occasionally (3-33%)
11. Kneeling Occasionally (3-33%)
12. Crouching Occasionally (3-33%)
13. Crawling Rarely (Less than 2%)
14. Reaching Frequently (34-66%)
15. Gross Manipulation (Handling) Frequently (34-66%)
16. Fine Manipulation (Fingering) Frequently (34-66%)
17. Feeling Constantly %)
18. Foot Use Rarely (Less than 2%)
19. Vision - Far Constantly %)
20. Vision - Near Constantly %)
21. Talking Constantly %)
22. Hearing Constantly %)
Remote Type
Onsite
Work Location
60 Fenwood Road
Scheduled Weekly Hours
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$84, $123,552.00/Annual
Grade
8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.