Solve problems. Support people. Power great service.Be our next 1st Line Support Analyst!
Were looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. Youll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.
This is a role for someone who enjoys problem solving, helping people, and learning new technology. Youll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.
Our Service Desk supports customers 24/7, but this role operates on a 19:0007:00 4 days on, 4 days off shift pattern as part of the wider team.
About the Role
As a 1st Line Support Analyst, youll be the friendly voice and technical support behind every ticket.
Youll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, youll escalate them to senior engineers with clear documentation and context.
Youll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.
What Youll Do as a 1st Line Support Analyst:
Provide first-line technical suppo...