Overview
Everlast Gyms is looking for a part-time Host. The role focuses on delivering excellent member and guest experiences, supporting membership sales and retention through customer service, and maintaining high cleanliness and service standards within the club.
Main Duties and Responsibilities
* Maximise every member and guest’s experience in the club.
* Support the sales and retention of memberships through excellent customer service.
* Contribute to cleaning and hygiene standards as required.
* Act as a competent key holder, covering shifts as needed.
* Understand the membership software system.
* Keep up to date with current Fitness Challenges, class descriptions and gym floor focus; participate accordingly.
* Support the Fitness Manager with gym floor operations.
* Experience the products and services on offer.
* Maintain cleanliness of facilities and uphold club standards with team support.
* Drive secondary spend KPI targets.
* Handle member complaints professionally and escalate to the appropriate manager as necessary.
Qualifications
* Outgoing personality with a positive mindset.
* Competent with administrative duties.
* Driven and ambitious with a keen desire to learn and develop both behaviours and competencies for the role.
* Willing to participate in learning and development opportunities to progress skills and career.
* Ability to perform operational key holder duties as required.
* Passionate about fitness, administration and customer service.
* Flexible to work shifts to support business needs and take on additional duties as required.
* Target focused to support club sales and retention goals.
Benefits and Opportunities
* 20% discount across all facilities
* Frasers 1000 bonus scheme
* Free gym membership
* Monthly Frasers Champion – winners receive double salary for the month
* Opportunity to deliver personal training sessions
Additional Information
For more about our brand, please visit our LinkedIn page. This opportunity aligns with Frasers Group principles: Think without limits; Own it and back yourself; Be relevant.
Seniority level
* Not Applicable
Employment type
* Part-time
Job function
* Design, Art/Creative, and Information Technology
* Industries: Wellness and Fitness Services
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