Deputy Store Manager
The role of Deputy Store Manager is crucial in driving the success of our store. As a key member of the management team, you will play a vital part in ensuring the smooth operation of the store, maximising profit, and delivering exceptional customer service.
Sales and Profit Maximisation
* We are seeking an individual who can contribute to reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
* Focusing on delivering great availability and cost controls through excellent processes is essential for this role.
* A culture of sell £, save £ must be created to maximise store sales and profit.
* All agreed KPIs must be delivered.
Engage, Develop & Retain Great People
* You will support the Store Manager with Talking Shop and work well with the Talking Shop representative.
* Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
* Foster an inclusive culture where everyone can be their best at work.
* Upskill the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
* Manage the team effectively using performance processes and continuous conversations.
Doing the Right Processes and Doing Them Right
* Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
* Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
* Implement all cash handling and security policies and processes in the store.
* Deliver the best digital service by implementing all One Best Way processes in the store through the team.
* Ensure legal compliance across all areas to minimise any risk to the business.
* Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
Leadership
* Lead by example to get the best from the team and provide the best service to customers.
* Be approachable and respectful to customers and colleagues.
* Work together with enthusiasm and take action to reduce waste.
* Show consideration for the business and its people.
* Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
* Communicate effectively, having regular conversations and listening to understand.
* Plan in advance, prioritising key tasks and activities.
* Set the pace of the team by being hands-on to deliver a great store.
* Solve problems by making the right decisions for the store.
* Coach the team by asking the right questions to drive performance and help them be their best.
* Delegate tasks at the right time to the right colleagues.
* Motivate the team to deliver consistent operational standards.
Required Skills & Experience
* Proven experience in a retail management role.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and manage priorities.
* Customer-focused with a passion for delivering outstanding service.
* Strong problem-solving and decision-making abilities.
* Flexibility to work across different stores.
What We Offer
* 15% discount in all Iceland and The Food Warehouse stores.
* 33 days holiday (including Bank Holidays).
* Christmas vouchers – increasing with length of service.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential financial, emotional and practical support.
* Career pathways with opportunities for development and progression.
* A supportive and inclusive work environment.
About You
We are looking for a dedicated and passionate individual who shares our values and is committed to delivering exceptional results. If you have a proven track record in retail management, strong leadership skills, and a passion for delivering outstanding customer service, we would love to hear from you.