Job description
Location: Lurgan, Co. Armagh
Salary: ££28,000
Hours: Full-time, permanent
Shifts: Rotational shifts - 6am-6pm/6pm-6am/11am-11pm
Why Join This Team
Join one of the UK and Ireland's leading security service providers in a vital control room role that keeps people, property, and assets safe around the clock. You'll be part of a highly trained monitoring team, using advanced technology to respond to security alerts and coordinate support when it matters most.
What's in it for you :
1. Competitive salary with paid shift allowance
2. Comprehensive training and ongoing development
3. Opportunities for career progression within a leading organisation
4. On-site parking and modern working environment
5. Access to company benefits package
The Role
As a Control Room Operator, you'll work within a professional monitoring centre handling security alarm, CCTV alerts, and emergency communications. You'll coordinate responses, log incidents, and provide clear, calm communication to clients and field-based teams.
Key Responsibilities:
6. Monitor alarms, CCTV, and access control systems across client sites
7. Respond promptly to security and safety incidents
8. Communicate effectively with field engineers, emergency services, and clients
9. Accurately record all events and maintain detailed incident logs
10. Ensure service level agreements (SLAs) and security procedures are met at all times
About You
11. Previous experience in a control room, alarm receiving centre, security operations, or customer contact role
12. Strong attention to detail and ability to remain calm under pressure
13. Excellent verbal communication and multitasking skills
14. Computer literate with good administrative accuracy
15. Flexibility to work a 24/7 shift rotation
Interested?