Job Description
Sales & Customer Service Administrator
Full‑time, on‑site | £32 - £35K + benefits | Hoddesdon
Are you a highly organised Sales Administrator or Customer Service professional who thrives in a fast‑paced, detail‑driven environment? This is an excellent opportunity to join a growing business where accuracy, communication and customer care genuinely matter.
We’re supporting a well‑established organisation as they expand their Sales Operations team. You’ll play a key role in keeping orders moving smoothly, supporting customers, and ensuring the wider team has the information they need to deliver an exceptional service.
The role
As Sales & Customer Service Administrator, you’ll be responsible for the full order‑to‑despatch cycle, including:
1. Managing the shared inbox and phone line, logging and processing orders with speed and accuracy
2. Confirming pricing, availability and delivery details, resolving issues before they impact customers
3. Providing clear, professional communication — order acknowledgements, ETAs, stock updates and alternatives
4. Handling after‑sales queries, troubleshooting basic issues and managing complaints with empathy
5. Co‑ordinating returns, replacemen...