Helpdesk Technical Support Engineer - MSP Experience Required, Reading
Client:
Digital Waffle
Location:
Reading, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
97b56c57cec8
Job Views:
6
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
Helpdesk Technical Support Engineer - MSP Experience Required
A leading Managed Service Provider (MSP) is seeking a skilled and client-focused Helpdesk Technical Support Engineer to join their growing team. This role is ideal for someone with experience in MSP environments who thrives in a fast-paced setting, enjoys working with a broad range of technologies, and excels in client-facing interactions.
* 22 days holiday (increasing with tenure)
* Matched company pension scheme
* Bereavement leave & sick pay
* Free on-site parking
* Monthly team lunches & social events
* Onsite facilities - pool table, football table
* Company laptop provided
* Career development opportunities - grow your technical expertise and achieve certifications
Key Responsibilities
* Provide client-facing technical support via phone, email, and in person.
* Troubleshoot and resolve hardware, software, and networking issues across a variety of platforms.
* Support and manage Windows Servers, Active Directory, DHCP, DNS, and other IT infrastructure.
* Work with Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot) and Azure environments.
* Assist with virtualization platforms such as VMware ESX, vCenter, or Hyper-V.
* Implement and maintain security software, endpoint security, and remote monitoring tools.
* Log and manage incidents through a service desk ticketing system.
* Engage directly with clients, ensuring excellent communication and customer service.
* Document customer interactions and solutions to contribute to a growing knowledge base.
* Escalate complex issues and collaborate with senior engineers to ensure resolution.
What We're Looking For
* Previous experience in an MSP environment is essential
Strong technical expertise in:
* Windows Server, Active Directory, Microsoft 365, and Azure
* Virtualization (VMware or Hyper-V)
* Security software and endpoint protection solutions
* Remote desktop tools and help desk software
* Excellent client-facing skills - ability to communicate complex IT issues clearly and professionally.
* Ability to troubleshoot a wide range of IT systems, including desktops, servers, networking hardware, and firewalls.
* Strong documentation skills and a team-oriented mindset.
Bonus Skills (Desirable but Not Required)
* Experience with Sophos, Egnyte, or Ubiquiti solutions.
If you're ready to take the next step in your IT career within a dynamic, client-facing MSP environment, we'd love to hear from you!
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