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TARKA is a fresh new concept and disruptive brand that will revolutionise hostels and create a whole new category of accommodation in the UK.
The capsule concept is already well established and successful in Japan and other parts of Asia. TARKA will create an upscale version of a capsule hotel that appeals to a more diverse range of people than a traditional hostel. TARKA will use technology to create the most streamlined operation possible. There will be a bar and restaurant based on an Izakaya, offering drinks and simple dishes during the day and evenings. Additionally, there will be a Scandinavian-style coffee shop on the ground floor. These venues will be open to the public.
TARKA’s USPs are its sleeping capsules, technology-led DNA, and unique F&B concept. This is an exceptional opportunity for an outstanding professional, conversant with local licensing laws, able to develop strong relationships with local authorities to ensure TARKA can operate to brand standards. We are seeking a Manager who understands that creating unique, memorable service is more than just traditional management. The ideal candidate will have a can-do attitude, be comfortable thinking outside the box, and possess a proven track record of delivering outstanding service in hotels or hostels, building reputation, and growing revenue to position TARKA as a class of its own. If you are a Manager with outstanding credentials in the Edinburgh market, experience of pre-opening and licensing, we’d love to hear from you.
Position reports to: Chief Operating Officer
Direct Reports: All hostel staff and responsible for third-party suppliers
Location: TARKA Edinburgh, South St Andrews Street, Edinburgh. Some travel to other locations may be required.
Hours: Regular early mornings, evenings, and weekends will be required.
Main purpose of job: Lead and inspire the hostel team to deliver a memorable service experience to all guests. Ensure the efficient and productive day-to-day running of the hostel, maintaining brand standards and legal compliance. Act as an ambassador for TARKA in Edinburgh by developing strong relationships with guests, employees, key stakeholders, and third parties. Manage a commercially successful hostel while delivering the hostel P&L, year-on-year growth, and KPIs.
Main Accountabilities:
* Work closely with the TARKA Executive team to define the Edinburgh hostel experience, establish operational approach, develop strategy and offers in the common areas, and oversee all profit centres to ensure a consistent, holistic offer within the TARKA brand ethos.
* Fully responsible for all aspects of running a successful hostel business.
* Responsible for the hostel team and ensuring the property is always fully curated and ready for business.
* Alongside the Deputy Hotel Manager/F&B Manager, create rosters and ensure the hostel and F&B outlets are suitably staffed.
* Manage all operational aspects, including guest experience, sales, revenue, and F&B outlets.
* Oversee the hostel budget, cash flow, and P&L, focusing on increasing bed occupancy and F&B through innovative offers and events.
* Ensure revenue and profit targets are met through brand standards, legal compliance, outstanding customer service, and maintaining a clean, safe, and well-maintained hostel.
* Monitor and address building and maintenance issues.
* Maintain good relations with the local community.
* Implement company and hostel policies, supporting brand and operational guidelines, and lead by example.
* Ensure compliance with all Fire, Health & Safety regulations.
* Induct and train new staff to high standards.
* Manage and coach staff performance, motivate, and develop staff professionalism and profitability.
* Create a service-oriented environment, leading by example.
* Engage with guests to enhance satisfaction based on feedback.
* Ensure hostel and departmental operations are in line with brand standards.
* Support social media and community engagement efforts, capturing content and making recommendations.
* Partner with Sales & Marketing to drive revenue through forecasting, rate optimization, and understanding market trends.
* Maintain high standards of cleanliness, presentation, and maintenance.
* Work with third-party suppliers to meet standards.
* Ensure operational management coverage throughout opening hours.
* Train staff on procedures for emergencies and incidents.
* Perform other duties as requested by the Line Manager.
Attributes:
* Managerial experience, preferably in chain budget hotels or hostels
* Financial acumen
* Understanding of yield management
* Inspirational leadership
* Strong customer service and process development skills
* Excellent relationship-building skills
* High energy and enthusiasm for service
* Experience analyzing data for executive presentations
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