30,000 per annum plus excellent benefits
We have an exciting opportunity for an experienced Reception Supervisor or Senior Receptionist who’s ready to take the next step in their career.
This is a full‑time, hands‑on role working 40 hours per week, across any five days out of seven, including weekends and bank holidays.
Typical shifts are 7:00am – 3:30pm or 2:15pm – 10:45pm although flexibility is required.
As a key member of our Front Office team, you’ll be based in the reception area, ensuring smooth daily operations and delivering exceptional guest experiences.
Our Reception team is at the forefront of our business as they are often the first point of contact many of our guests have with the Hotel. As Head Receptionist you will ensure our guests receive consistently high standards of service and maximum guest satisfaction throughout their stay. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join the Wren’s team?
At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights.
As part of the Wren's team, you will enjoy a range of benefits, including:
* Wagestream – flexible access to your earned wages & financial coaching App
* A paid day off for your birthday
* 24/7 Employee Assistance Programme for you and your family
* Saroving Rewards for going the extra mile & delivering exceptional guest service
* Employee appreciation events
* Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
* Opportunities for training and development & recognising your potential
As Head Receptionist you will have:
* A minimum of 2 years’ experience as a Senior Receptionist in a quality hotel of a similar size or as Head Receptionist in a smaller property.
* Self‑motivation and being able to motivate others to achieve through proven man‑management skills, coaching and team building.
* Strong organisational skills and the ability to implement, work with and monitor systems and procedures ensuring attention to detail at all times.
* Good understanding of all applicable health and safety legislation.
* An excellent command of written & spoken English and numeracy.
What will I be doing as Head Receptionist?
* Supervise and motivate the team to deliver and maintain efficient standards of service to our customers at all times.
* Ensuring company operating standards are upheld at all times.
* Carrying out on‑job coaching and training ensuring training records are maintained.
* Helping to monitor guest feedback and take any necessary actions.
* Implementing upselling techniques and monitoring room allocations in order to maximise revenue.
* Liaising with Reservations and Housekeeping departments.
* Managing and monitoring rota's to ensure staffing meets business demand.
* Assisting with holiday cover for Night Audit team.
* Duty Management Shifts.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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