Are you a strategic FM professional ready to lead a prestigious banking portfolio? JLL is seeking an accomplished Account Manager to oversee facilities operations across our high-profile banking hubs contract-a role where client excellence, operational innovation, and commercial insight converge.
As the trusted advisor and operational leader for this critical contract, you will be the driving force behind seamless facilities services that enable banking operations to thrive. You will manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.
What You’ll Do
* Lead Strategic Client Partnerships: Be the single point of contact your clients rely on. Cultivate strong relationships at every organisational level, conduct quarterly business reviews, and align facilities strategy with broader business objectives. Understand client needs and deliver proactive solutions.
* Drive Operational Excellence: Orchestrate end-to-end facilities services including M&E maintenance, cleaning, and pest control. Ensure every service exceeds KPIs and SLAs while championing continuous improvement. Coordinate specialist providers and subcontractors to deliver flawless operations across all hub locations.
* Build and Develop Your Team: Lead, mentor, and grow a high‑performing facilities team. Recruit talent, provide coaching and development opportunities, conduct performance reviews, and create clear career pathways. Foster a culture of excellence, accountability, and continuous learning.
* Manage Financial Performance: Take ownership of contract budgets, cost centres, and financial reporting. Prepare insightful monthly reports, manage variances strategically, and identify opportunities for cost optimisation without compromising service quality. Handle purchase orders, invoice approvals, and ensure accurate cost allocation across your portfolio.
* Ensure Compliance and Mitigate Risk: Navigate banking industry regulations, health and safety requirements, and corporate policies. Lead risk assessments, audit preparations, and compliance reporting while maintaining appropriate documentation and clearances.
* Innovate and Improve: Leverage technology, streamline processes, and implement best practices that elevate service delivery. Manage the CAFM system, maintain accurate asset registers, and lead incident response and business continuity planning for critical banking operations.
Experience That Counts
* Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, combined with a minimum of 5 years in facilities management – ideally within financial services or similarly regulated environments.
* Professional certifications (FMP, CFM, or equivalent) are highly valued.
Skills That Shine
* Relationship builder with proven experience managing C-level stakeholders.
* Financial acumen including budget management and P&L responsibility.
* Excellent project management across multiple service streams.
* Solid technical knowledge of building systems, maintenance practices, and facilities technologies.
* Understanding of banking operations and regulatory landscapes.
* Inspiring people leader who can build, develop, and motivate teams to achieve exceptional outcomes.
#J-18808-Ljbffr