Employer Ashford and St. Peter's Hospitals NHS Foundation Trust Employer type NHS Site Ashford and St. Peter's Hospitals Town Chertsey Salary £28,860 - £31,671 pa, inc. HCAS Salary period Yearly Closing 28/08/2025 23:59
NHS AfC: Band 4
Job overview
The Colorectal Service is looking to recruit a new member of the team to work within our service. You will join the existing admin and management teams as a specialist Patient Pathway Tracker.
This involves helping to validate waiting lists, correct data, training of staff and overall helping patients progress from GP referral to getting their NHS treatment.
These are computer based roles and involve using various sources of electronic data to ensure all of our patients’ journey to treatment happens without delay, and entering data on to our systems as we check and follow our patients to make sure they remain safe at all times.
This role is based at St Peter's Hospital and may involve travelling to Ashford for training or meetings with the Validation Team.
Main duties of the job
Patient Pathway Tracker's will be responsible for new and follow-up waiting list management and monitoring of RTT pathways. They will be responsible for validating and monitoring the Trust's performance against the Referral to Treatment 18 week waiting time standards and they will work as a member of the pathway tracking clinical team, acting as a local expert on RTT 18 week guidance.
They will pay particular focus to the tracking of overdue follow-up appointments, introducing robust systems to avoid ‘loss to follow-up’.
They will also help to ensure patients receive treatment within the required timescales through monitoring and auditing elective patient pathways.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
Work as a member of the pathway tracking clinical team acting as a ‘local expert’ on patient pathway RTT 18 week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high quality care.
Person specification
Qualifications
* Educated to GCSE level or equivalent with A-C grades in English and Mathematics
* Administrative medical knowledge gained by education or relevant experience.
Knowledge
* Knowledgeable in using MS Excel to a good standard
* NHS waiting list targets
* Trust vision, values and strategic objectives
Experience
* Working in a team and individually
* Use of Microsoft Office applications
* Administrative experience working in the NHS
* Experienced knowledge of waiting list management & pathways
* Experience of using NHS information & data systems
* Experienced knowledge of using Cerner
Skills
* Strong communication skills (verbal and written) with colleagues across various levels and grades
* Good analytical skills: the ability to understand data and ability to problem solve
* Ability to manipulate data within a spreadsheet (filtering / sorting etc)
Other requirements
* Able to demonstrate that you are honest, reliable and trustworthy
* Ability to be flexible to meet the needs of the team, the service and the Trust
* Treat patients, visitors and colleagues with respect
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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