Description Business Support Officer – Convening | 10174 | Secondment Opportunity / Fixed Term Contract Until 31 May 2027 | 37 hours per week | £25,583 to £25,989 per annum (Scale D) | Bowthorpe, Norwich We are looking for a highly organised and resilient Business Support Officer to join our Children’s Services team, providing essential administrative support to the convening of Child Protection Conferences and the delivery of Children in Care services. This is a vital role that helps ensure statutory processes run smoothly, information is accurate and timely, and children and families are supported through well-coordinated services. This is an office-based role. About the role You will be part of a busy business support function, working closely with social workers, managers and partner agencies. Your work will directly support safeguarding processes and care planning for children. This post ensures a focused, consistent operational support service to managers, staff and clients. About you You will be: An experienced administrator with strong organisational and time-management skills Confident working in a fast-paced environment with competing priorities Comfortable handling sensitive and confidential information with discretion A clear and professional communicator, both written and verbal Competent in using IT systems, including Microsoft Office and electronic case management systems Resilient, calm under pressure, and able to work effectively as part of a team Experience within Children’s Services, safeguarding, or a local authority setting is desirable but not essential. Key responsibilities include: Coordinating and administering Child Protection Conferences, including scheduling meetings, preparing agendas, circulating papers and recording outcomes Providing comprehensive administrative support to Children in Care teams, including maintaining accurate records and supporting statutory reviews Managing confidential and sensitive information in line with data protection and safeguarding requirements Acting as a point of contact for professionals, partners and families, ensuring communication is professional, timely and clear Using case management and recording systems to update, track and report information Supporting managers with reports, data returns and general business support tasks You will be part of a well-established, supportive team and full training will be provided. For an informal discussion about this role please contact the Assistant Coordination & Support Manager, Andrew Wrenn andrew.wrenn@norfolk.gov.uk / 01603 774778 These are some benefits you can enjoy by working for Norfolk County Council: Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. Financial benefits such as: ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. A Blue Light card for Fire Service and Social Care Workers Relocation expenses (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 25 March 2026 23:59 All other applicants closing date: 08 April 2026 23:59