A leading law firm in Birmingham is seeking an IT Service Desk Analyst for a 12-month fixed-term contract. The role involves serving as the first point of contact for all IT queries from global staff, providing exceptional service on various applications such as Microsoft Office 365 and Citrix. Candidates should possess strong communication skills, a customer-first focus, and the ability to handle multiple communications efficiently under pressure. Shift patterns include early and late shifts with on-call weekends.
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