Who are we?
For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.
Equality and inclusion aren't just aspirations but standards. We promote and drive equality within our workforce to foster an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization.
Role Overview
You put the customer at the heart of everything you do, as the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive to their needs and eager to learn about our products to assist them effectively.
Role Responsibilities
1. Greet and thank customers warmly, wishing them a fond farewell, ensuring they have a memorable experience.
2. Provide exceptional service, using your knowledge to help customers find the best products for them, both in-store and across multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries and restocking on the shop floor.
5. Maintain cleanliness and organization of the shop floor and back of house.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and product launches.
8. Adhere to all FatFace policies and procedures.
Additional Requirements
* Ensure GDPR compliance at all times.
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying our values.
* Align with the company's social and environmental mission, taking proactive actions.
* Provide a genuine and authentic customer approach.
* Act with integrity and demonstrate interest and understanding of others.
* Respect and value team members at all levels.
* Engage actively in team activities and initiatives.
* Use humor appropriately to build relationships.
* Promote multichannel shopping options to customers.
* Maintain operational standards, including handling deliveries, visual merchandising, health and safety, and stock management.
Experience
* Customer service experience is desirable but not essential.
* Excellent communication and interpersonal skills.
* Positive attitude with a can-do approach.
* Ability to work effectively under pressure.
* Confidence to take initiative and work independently.
* Team-oriented mindset.
* Strong time management skills.
Benefits of Working with Us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox access from day one, offering discounts, wellbeing content, and more.
* Thrive learning platform with extensive training resources.
* Dental insurance (employee-funded).
* Pension scheme.
* 24/7 EAP support (UNUM, Retail Trust, Fashion Textiles Support).
* Sick pay allowances.
* Sabbatical leave based on length of service.
* Enhanced family-friendly policies, including maternity leave.
* Refer-a-friend scheme.
If this sounds like the opportunity for you, then apply today!
#J-18808-Ljbffr