Job Title:Email Lead
Industry:Oil and Gas Trading Company
WHAT YOU WILL DO
Team Management:
Lead and mentor a team of Email Engineers, setting goals and managing team performance and workload.
Technical Oversight:
Oversee the development and maintenance of the email system’s operation, security, and integration with other business tools, with a strong focus on Exchange On-Premises and Exchange Online environments.
Policy Development and Enforcement:
Establish and enforce email policies and standards to ensure compliance and best practices.
System Optimization and Upgrades:
Lead efforts to consolidate and optimize email system performance and manage upgrades and patches.
Continuous Improvement:Identify and implement improvements in processes and tools (owned by the team and parallel ones) to enhance efficiency and effectiveness.
Security and Risk Management:
Ensure the email infrastructure is secure against threats and manage risks associated with email communications using tools such as Defender for 365 (ATP) and Mail-Flow rules, as well as compliance tools like Enterprise Vault for archiving and retention.
Disaster Recovery, Backup and Continuity:
Oversee disaster recovery and backup planning, including fault backup strategies, and ensure business continuity for email services.
Stakeholder Engagement:
Communicate with stakeholders to understand business needs and ensure the email system supports organizational goals.
Collaboration: Coordinate with cross-functional teams such as networks, security, and application teams to align infrastructure initiatives related to the Windows end-user environment, leveraging platforms like ServiceNow for workflow and incident management.
Mentorship, Training and Documentation:
Provide guidance and training to team members and Workplace Operations teams, fostering professional development and knowledge sharing, while maintaining and creating processes and supporting documentation.
Performance Reporting and KPIs:
Consolidate and report on performance KPIs, ensuring alignment with organizational standards.
KEY FOCUS AREAS
1. Exchange On-Premises: Administration, optimization, and migration strategies.
2. Exchange Online: Cloud email management, hybrid configurations, and security.
3. Enterprise Vault: Archiving, retention policies, and compliance management.
4. Fault Backup: Disaster recovery planning and backup integrity assurance.
5. ServiceNow: Workflow automation, incident management, and change control.
WHAT YOU WILL BRING
6. Deep knowledge ofExchange Server (On-Prem)andExchange Online, including configuration, migration, and hybrid setups.
7. Expertise inEnterprise Vaultfor email archiving and compliance, and strong understanding offault backupsolutions.
8. Familiarity with Service Management tools likeServiceNowfor ticketing, change management, and automation.
9. Knowledge of security practices and protocols, as well as compliance, backup, and security tools like Purview, Commvault, and Defender for Office 365 (ATP).
10. Exposure to Microsoft Modern Workplace technologies: Entra, Intune, Teams, App Registration, Enterprise Apps, and License Management.
11. Experiencewith automation and integrations using Azure DevOps, Azure Automation Accounts, PowerShell, Terraform, Ansible, Dell One Identity, and similar.
12. Ability to develop and execute strategies for email system management.
13. Skills in identifying and mitigating risks associated with email communications.
14. Excellent communication and interpersonal skills for stakeholder engagement and team leadership.
15. Relevant certifications related to Exchange, Office 365 Administration, and Windows Server.
Location
London, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.