Leasehold Officer
Tower Hamlets, London
Full Time
Temporary Are you an experienced Leasehold or Collections Officer with a strong background in service charge recovery? A Local Authority in Tower Hamlets is seeking a skilled Leasehold Accounts Officer to join their Leasehold Services team and play a key role in maximising income and supporting residents. THE ROLE
As a Leasehold Officer, you will be responsible for managing a portfolio of leasehold accounts, ensuring the effective recovery of service and major works charges while maintaining high standards of customer service.
Proactively recover arrears through prompt action and legal proceedings
Reconcile leaseholder accounts and investigate financial discrepancies
Respond to enquiries from leaseholders and third parties within set timescales
Promote available payment methods and provide debt advice
Submit and enforce County Court applications and attend hearings when required
Maintain up-to-date leaseholder records and manage document archiving
Work collaboratively with internal teams and partner agencies to support vulnerable residentsTHE CANDIDATE
The ideal candidate will have previous experience working in a collections or leasehold income role within a local authority or housing organisation.
Demonstrated experience of managing leasehold service charge collections
Proven track record of working in performance-driven and customer-focused environments
Confident in preparing l...