Role Context
The Membership Coordinator role provides dedicated administrative and coordination support for RCC's membership function, with some support to event administration when required. Working closely with the Membership & Events Manager and the Marketing & Events Coordinator, this role ensures that membership processes are delivered efficiently, member records are accurate, and members receive a consistent, high-quality service at all stages of their relationship with RCC.
Role Purpose
The Membership Coordinator supports the effective delivery of RCC's membership services. This includes processing applications and renewals, maintaining accurate records, administering member benefits, providing responsive support to members and prospective members, and assisting with event administration when needed.
Key Responsibilities
Membership Administration
* Process membership applications, renewals, certificates, cancellations, suspensions, and reinstatements.
* Maintain accurate and up-to-date membership records in the CRM system.
* Manage membership benefit administration, including journals, CPD tracking, online training and partner offers.
* Monitor and action membership-related email and phone enquiries.
Recruitment and Retention Support
* Assist with outreach to universities, institutions, and prospective members.
* Coordinate member feedback surveys and collate results for review.
* Support initiatives designed to retain members at all career stages including responsibility for the coordination and delivery of the Post Registration Training program.
Data and Reporting
* Produce regular membership data reports, including recruitment, retention, and benefit usage metrics.
* Monitor renewal cycles and prepare reminder communications.
Event Support (occasional)
* Assist with event bookings, confirmations, and attendee communications when required.
* Help prepare event materials, certificates, and name badges.
Process Improvement
* Suggest and help implement improvements to membership processes for efficiency and accuracy.
* Work with the Operations team to ensure data integrity across systems.
Key Interfaces
* Membership & Events Manager
* Operations team
* Members, faculty leads, and committees
Skills, Knowledge & Experience
Essential:
* Proven administrative experience with strong attention to detail.
* Experience using CRM or membership database systems.
* Excellent written and verbal communication skills.
* Strong organisational skills with the ability to manage multiple priorities.
* Competence in Microsoft Office applications.
Desirable:
* Experience in a membership organisation or charity.
* Knowledge of CPD tracking or accreditation processes.
* Experience handling confidential information.
Measures of Success in this Role
* Membership records are accurate and up to date.
* Member queries are handled promptly and professionally.
* Membership recruitment and retention activities are supported effectively.
* Renewal processes are completed on time with minimal errors.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
* On-site parking
Ability to commute/relocate:
* Oxfordshire, RG9 1AT: reliably commute or plan to relocate before starting work (required)
Experience:
* Membership: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Oxfordshire, RG9 1AT
Reference ID: RCC Membership