We are recruiting a Sales Coordinator for our successful manufacturing client based in the Stirling area. This is a great opportunity to join a busy sales and logistics team supporting a wide customer base across the UK. The role suits someone who enjoys a fast pace, takes pride in accuracy and service, and can build strong working relationships across the business.
You will manage a portfolio of customer accounts and act as a key point of contact for orders, enquiries and updates. You'll process new orders, maintain pricing records, support logistics with delivery planning and handle any issues with a calm, solutions focused approach. The role also includes daily administration and month end reporting.
What you’ll do
* Manage customer accounts and enter orders received by email or customer portals
* Check stock and volume availability and ensure orders are routed to the correct warehouse
* Maintain and update customer pricing information
* Handle customer queries and any issues, following through to full resolution
* Work with logistics to maximise loading schedules, match partial loads, book deliveries and update customers on any delays
* Liaise with hauliers when required to gather delivery updates
* Produce customer, product and general sales reports
* Work with the finance team on customer holds or proforma requests
What you need
* Previous experience in a similar role is preferred but recent graduates in a related subject will also be considered
* Strong communication skills with a polite, professional approach
* Confident IT skills including MS Office, CRM and ERP systems
* Able to manage tasks in good time and stay organised under pressure
* Comfortable working as part of a wider team and also able to use your own initiative
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