Customer Assistant - Cafe - Rugby Elliots Field
Overview
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work pattern
Week 1 Wednesday 12:30-20:30 Thursday 15:30-20:30 Saturday 12:30-20:30 Week 2 Sunday 10:00-18:00 Monday 12:30-20:30 Thursday 15:30-20:30
Responsibilities
* Provide efficient and brilliant customer service on the shop floor and at service points.
* Deliver standards of presentation, availability and store cleanliness to achieve “best in town” standards.
* Utilise all digital tools and in-store devices to enhance the customer experience.
* Share customer and colleague feedback to help improve store performance.
* Share knowledge with colleagues to support others in building skill and confidence.
* Own learning and development by proactively accessing digital learning solutions.
* Understand daily sales targets, priorities, promotions, and selling opportunities.
* Maintain great product knowledge to sell and recommend our products and services.
* Engage with customers to understand their needs and make recommendations.
* Understand store priorities and their part to play, completing tasks with pace and in line with SOPs.
* Minimise cost and waste through good process practice and uphold safe and legal working practices.
Purpose
* To deliver a great shopping experience for customers, putting customers before task every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customer to help us continually improve.
Key Accountabilities
* Serve customers efficiently and brilliantly on the shop floor and at service points.
* Maintain high standards of presentation, availability and store cleanliness.
* Utilise digital tools and communication channels effectively.
* Share customer and colleague feedback to help us improve.
* Support colleagues by sharing knowledge and building skills and confidence.
* Own learning and development and access digital learning solutions."
* Know daily sales targets, priorities, promotions & selling opportunities.
* Demonstrate strong product knowledge to sell and recommend products and services.
* Proactively engage with customers to understand needs and make recommendations.
* Understand store priorities and their part to play; complete tasks promptly and in line with SOPs.
* Minimise cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understands how M&S operates, its strategy, future and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to feedback, asking for it regularly.
* Sets performance objectives for self in conjunction with line manager and in line with business plans.
* Accounts for planning and managing own work to meet objectives.
* Curious and asks questions to challenge the status quo.
* Communicates clearly and simply.
* Manages reactions and collaborates to create better outcomes for the team.
* Adaptable to change and able to recover quickly from challenges.
* Builds positive relationships by listening and connecting with people.
Technical Skills / Experience
* Contributing to store sales and cost control.
* Work across the store to complete tasks accurately and on time.
* Comprehensive knowledge of customer shopping channels.
* Good product knowledge and services across the store.
* Up-to-date knowledge of commercial operation and basics.
* Good digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Ability to adapt to change.
* Good knowledge of Visual Merchandising (VM) principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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