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Our client, a large public sector organisation based in Lisburn, is looking for an Executive Officer to join their team.
Duration: January 2026 with possible extension
Rate of pay: £14.93
Location: Lisburn
Hours: Full time
Start date: 21st June
Main Duties:
* Discretionary Support claims processing, reviews, and checking, including use of relevant internal systems, application of controls, checks, guidance, and legislation.
* Use of Microsoft Office packages to make accurate and timely decisions.
* End-to-end claims process and telephony role.
* Office attendance required for training and consolidation; hybrid working pattern available following training.
* Providing office cover during operational hours.
* Updating management on statistics and performance.
* Excellent customer service skills, including dissatisfaction and complaints management, and application of unacceptable customer behaviour guidance.
* Proactive team work and leadership, delivering results.
* Ability to work on own initiative and identify and implement service improvements.
* Adapting and implementing change.
* Any other duties as directed by line manager.
* May have staff line management responsibilities.
Essential Criteria:
* 5 GCSEs A-C, including Maths and English
* A Levels or Degree
* Experience in a high-quality administration/process environment
* Experience in planning and managing work to deadlines
* Demonstrated initiative and decision-making skills
* Ability to analyse and interpret information
* Ability to manage and motivate staff
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