As an Administrator for the National Referral Centre (NRC), you will support the management of referrals and act as a key communication link between managers, teams, and external organisations.
Responsibilities
* Upload and support management of referrals coming into the referral centre.
* Act as a key communication link between managers, teams, and external organisations.
* Build strong working relationships across departments and with external partners.
* Handle sensitive and confidential information with professionalism and discretion.
* Organise events, training sessions, conferences and travel arrangements.
* Maintain efficient filing systems and accurate administrative records (electronic and paper).
* Monitor office supplies, process invoices and support financial administration tasks.
* Support team operations, including staff records, appraisals and absence tracking.
* Work flexibly, using your initiative to prioritise tasks and support colleagues when needed.
Qualifications and Experience
* NVQ Level 4 in Business Administration or equivalent qualification.
* European Computer Driving Licence (ECDL) Part I & II, ITQ2, CLAIT II or OCR (RSA) Level 3 in text/word processing, or demonstrable work experience.
* Willingness and ability to undertake occasional travel to other NHSBT sites and external venues, staying overnight if necessary (with appropriate prior notice).
* Experienced in running bring-forward systems and chasing progress on actions.
* Proficient in Microsoft Office including Word, Excel, PowerPoint, Teams and SharePoint.
* Experience of working in a busy office environment, using office equipment, handling conflicting deadlines and priorities.
* Experienced in undertaking research and preparing clear and concise reports, analysis and recommendations from the results.
* Experienced in producing meeting agendas and minute taking.
Benefits and Working Conditions
Flexible working options are promoted where the role allows, and we are happy to discuss what flexibility might look like for you.
Generous annual leave: 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
Inclusive pension scheme: the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns).
Supportive learning culture: we foster a culture of continuous learning where colleagues are well-led, engaged and encouraged to grow. The Thrive programme offers a wide range of activities to support your personal and professional growth.
Health and wellbeing support: confidential services including occupational health, employee assistance programme and wellbeing resources are available to all colleagues, with tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates and will talk with you to explore any adjustments that may help you during the recruitment process.
Work Hours and Location
This is a fixed-term position for 12 months, working full time (37.5 hours per week) over 7 days – covering from 8 am to 8 pm. Occasional weekend working will be required.
About NHS Blood and Transplant
We help people do something extraordinary – donate blood, blood products, organs, tissues or stem cells to save someone in need. Our team of more than 6,000 people makes a genuine difference to communities, families, friends, relatives and more across the UK. We value care, expertise and quality, and we aim to create an inclusive workplace that reflects the diverse communities we serve.
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