Overview
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
General Information
* Date: Friday, December 19, 2025
* City: Warrington
* Country: United Kingdom
* Working Time: Full-time
* Closing Date: 07-Jan-2026
* Salary:£24,570
* Role Flexibility: Hybrid – home based and based in Warrington
Responsibilities
* Act as the first point of contact for customers who attend the Assessment Centre (AC) to undergo their Assessment with the Health Practitioner (HP).
* Support customers and claimants who visit the AC along with Health Practitioners who work out of the AC.
* Run the day‑to‑day operation of one Assessment Centre, supporting a team of Health Practitioners who conduct PIP assessments.
* Maintain a welcoming environment, managing the front‑face experience for all visitors and staff at the AC.
* Provide general support to Health Practitioners and act as the key contact for IT issues, ensuring escalation to the proper team or manager.
* Ensure the AC is fully prepared each day, including equipment, supplies, and general appearance, and manage the appointment arrivals board.
* Offer general administration duties such as answering the telephone, copying, and handling documents.
Benefits
* 25 days annual leave
* 9% combined pension
* Flexible benefits package
* Holiday trade scheme
Qualifications & Experience
* Understanding of claimants’ needs and a caring response when required.
* Excellent communication, interpersonal, planning, and organisational skills.
* Proficient with Microsoft Office.
* Demonstrable influencing skills to support an excellent customer experience.
* Ability to maintain and develop working relationships.
* Experience in a customer‑facing environment.
* Resilience and constructive problem‑solving.
* Clear attention to detail, ensuring accurate documentation.
* Work cohesively as part of a medical and non‑medical team.
* Willingness to travel to alternate ACs as required.
* Experience in a similar healthcare role is desirable.
EEO Statement
Maximus is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well‑being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention, and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Salary Range
* Minimum: £24,570.00
* Maximum: £24,570.00
Senior Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Government Administration
Location Search
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