This is a Gloucestershire County Council job.
1. Job Title: Customer Service Officer
2. Job Location: Shire Hall
3. Salary: £28,142 - £29,540 per annum
4. Hours per Week: 37.00
5. Contract Type: Fixed Term
6. Duration: One year
7. Closing Date: 20/01/2026
8. Job Requisition Number: 13054
9. This post is not open to job share
Are you an enthusiastic, dynamic individual, with a passion for Customer Service?
If you have the right level of transferable skills, why not apply now? Full training will be provided!
About the Role
The Customer Service Team is a multi-channel first point of contact for a variety of internal and external customers. We provide a high quality of service delivery across a diverse range of services on behalf of Gloucestershire County Council, through various channels both traditional and contemporary. Adult Social Care Support service duties currently include the initial review of adult social care enquiries, safeguarding enquiries and decision making on referrals. The Customer Service Team respond to queries through several channels these include Shire Hall reception services, phone, email and web-based enquiries. The developments in technology will continue to underpin the work of Customer Services Officers.
If you are a creative individual with the ability to ensure that queries are answered effectively, efficiently and in line with the Council’s policies and procedures, we would like to hear from you.
To get an idea of what it's like to work in our Customer Service Team for Adult Social Care team and
We work flexibly with a mix of office and home working although during the probation period (first 6 months), you will be working from the office, based at Shire Hall in Gloucester.
About The Team
This is a great time to join Gloucestershire County Council, as we are on an exciting journey. Customer Service Team is based at Shire Hall in Gloucester and you will work with enthusiastic and supportive colleagues who are passionate about their work and what they achieve together as a team. Joining our Customer Service Team can be a great opportunity towards developing a long-term and rewarding career with the Council.
About You:
You need to have excellent communication skills, have a confident telephone manner and respond positively during difficult conversations. You will be self-motivated, pragmatic, resilient and take ownership of enquiries to resolution. You will have the ability to follow work instructions and look for continuous improvements in how we do things.
About Us:
For all your hard work, you will receive the following;
10. Flexible and agile working opportunities
11. 25.5 days annual leave rising to 30.5 days after 5 years continuous service
12. Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
13. Family friendly employer offering benefits to help support you and your family
14. Career development and qualification opportunities
15. Supportive and positive working environment with regular, robust supervision
16. Excellent Local Government Pension Scheme (LGPS)
17. Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
18. An in-house Occupational Health service
19. Employee discount scheme
20. Cycle to Work scheme
21. Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How To Apply:
Please write your application with consideration for the essential criteria on the Job Profile. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.
Look out for an email from us to get you booked in! Don’t forget to check your junk and spam!
Previous applicants need not apply.
Additional Information:
To access the Job Profile for this role, please follow the link below:
This Position is subject to a DBS check.
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.
By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.
*a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person’s ability to carry out normal day-to-day activities.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.