We are looking for an experienced project manager to manage customer implementation projects for our Digital Forensics (DFIR) product line. This role will work directly with external customers and will interact with Sales, Solutions Engineering, as well as Customer Success, Training and Technical Support. The ideal candidate will have a broad range of project management experience, as well as knowledge of Digital Forensics space.
Responsibilities:
* Project Engagement: Work with Customers, Exterro’s Professional Services, Product and Development teams to ensure end-to-end Forensic successful project implementation and overall customer satisfaction
* Project Leadership: Lead projects from requirements definition through to closure, identifying and managing deliverables, schedules, scope, resources and issues and adhering to best project management practices with agility to pivot to changing circumstances
* Project Planning: Develop, maintain and adapt end-to-end project plans, tasks, resources, deliverables and milestones
* Risk and Issue Management: Effective RAID Management with necessary mitigations and strategies in place
* Project Management: Monitor, report and communicate project status and progress internally and to customers against key milestones and offer viable solutions and opportunities to ensure on time delivery
* Stakeholder Management: Foster collaboration and facilitate communication between internal and external stakeholders to ensure scope & schedule adherence. Build and maintain long lasting relationships with stakeholders at all levels to ensure efficient project implementation
* Quality Management: Conduct regular quality reviews and implement corrective actions to maintain high standards throughout the project lifecycle, following Agile principles of inspecting and adapting
* Project Pre-Sale Support: Collaborate with internal teams for pre-sales activities such as definition solutions, creating proposals/SOW, presenting solutions to customers and managing Proof of Concept process
* Communication & Collaboration: Provide an ongoing communication with customers and internal teams by updating project plans, reports and requirements to communicate customer objectives. Provide product feedback and suggestions via the appropriate internal communication channels
* Internal Project Management and Innovation: Assist with management of internal team projects
Requirements:
* 7+ years project management experience in full cycle software implementation or in information technology utilizing traditional, hybrid and agile methodologies
* Proven track record of successfully delivering large scale IT projects within required budget, quality standards and on time delivery
* Professional certification such as PMP or PRINCE2
* Comprehensive understanding of project management principles including strategic project planning, phased delivery and risk management
* Strong communication and interpersonal skills, demonstrating emotional intelligence and collaboration enabling you to convey ideas clearly and build positive and long lasting relationships with clients and team members
* Excellent leadership skills with ability to influence and collaborate effectively at all levels of the organization
* Strong organizational skills with ability to manage multiple projects and responsibilities simultaneously, while maintaining focus and attention to detail
* Proven problem solving skills and decision making abilities with results driven approach
* Customer focused with consultative approach and accountability attribution
* Solid stakeholder management experience with excellent communication and negotiation skills
* Proficiency with project management software and related tools such as: MS Project, Wrike, Attlassian, Office Suite, Gantt chart, Lucid Chart, MS Visio,
* Experience in identification and optimisation of opportunities for process improvements and efficiencies within project management methodologies, incorporating Agile retrospectives for continuous learning
* Must be fluent in English and German languages both written and spoken
* Must be eligible to successfully apply for a security clearance, should this be required by one or more customers
The following items are strongly preferred, but not required:
* Understanding of German tender law and practices
* Awareness of cloud computing concepts and security technologies services
* Experience in Change Management
* Certification in Agile project methodology and experience in Agile projects delivery
* Knowledge of lean approaches such as Lean Management, Scrum, Kanban
* Demonstrated commitment to continuous learning
Why Exterro?
* Impact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.
* Growth Opportunity: Join a rapidly growing organization where there is room for learning, development and upward mobility.
* Culture: Work in an innovative, inclusive, and collaborative environment, where your contributions are valued, and your professional development is supported.
Exterro participates in E-Verify and is a drug-free workplace. All employment offers are contingent upon the successful passing of a background check.