We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica.
As a Project Manager, you’ll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget, and to a high standard of quality. You’ll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience.
This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica’s project management team. You’ll also support and mentor junior colleagues, role modelling best practice and raising standards across the team.
What you will do to be successful in this role
Key responsibilities
1. Deliver software and/or infrastructure projects on time, within budget, and to Civica’s Project Management methodology.
2. Plan and control projects, including risk analysis, change control, contingency planning, and financial oversight.
3. Direct and motivate project teams, co-ordinate resources, and lead key workshops (scoping, kick-off, and review meetings).
4. Produce and maintain project plans in Microsoft Project, along with weekly status reports.
5. Act as the first point of contact for project queries, ensuring strong communication with customers and internal teams.
6. Support customers in preparing for testing and training.
7. Drive continuous improvement and champion governance policies (PPM) within Civica.