At Everyone Active you will work towards your Supervisor Team Leader L3 apprenticeship qualification over the course of 12-18 Months.
Main Duties:
- To assist with set ups of sports activities and events as well as providing support across a diverse building which includes conferencing, bar and theatre.
- To take an active lead in the Health & Safety coordination of the facility.
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Demonstrate exceptional time management and deadline compliance
Further Duties:
Service Development · Demonstrate through your behaviour and attitude that as part of the team you have ownership of and understand the company vision, missions and values · Complete the tasks to ensure the standards of the facility meet company expectations · Ensure the building and surrounds are clean and tidy · Ensure all energy reduction actions are undertaken on a daily basis throughout your shift · Support the centre's work towards Quest, IiP, ISO 14001, 45001 and other awards
A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
· Start shifts on time
· Wear uniform as per the company standard
· Take appropriate action when identifying faults and hazards following all H&S procedures
· Achieve standards described in operations manuals
· Ensure daily operational checklists are completed
· Ensure cleaning tasks are completed to the company standard as per the schedule and signed off
· Observe COSHH and PPE training
· Promote the safe use of all areas · Ensure equipment setups are completed safely, to the required standard and on time. · Report all hazards to the duty manager to report on EQMS and isolate if required · Enforce Normal Operating Procedures at all times · Follow Emergency Action Plan procedures at site ·
Offer a warm and friendly welcome every time.
Deliver a customer experience that generates customer compliments.
Listen, value and respond to all comments made by customers.
· Greet each customer you meet during the shift
· Deliver a customer experience that generates customer compliments
· Report customer feedback to Duty Manager
· Have knowledge of facility programme
· Support other departments within the centre as needed