FINTEC recruit is supporting hiring an Application/Technical Support Analyst. Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems.
This is an excellent opportunity to join a collaborative and mission‑driven team dedicated to improving patient outcomes through data‑led solutions.
Key Requirements
We are seeking a technically proficient and service‑oriented support analyst who thrives in a fast‑paced, high‑pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non‑technical users.
Essential
* Minimum 2 years' experience in second‑line support, ideally covering 1st to 3rd line support in a lean team
* Strong experience with technical and application support – including SQL queries, database investigation, and software installation
* Excellent interpersonal and communication skills – ability to work with doctors, nurses, and healthcare professionals under time pressure
* Hands‑on experience with: SQL / databases, Windows operating systems, Application Support, Remote Access Tools
* Familiarity with ticketing systems – any platform (e.g. Jira, Zendesk, ServiceNow)
* Must be highly fluent in English, both spoken and written
* Must be able to drive – the office is not accessible by public transport
Desirable
* An IT qualification or degree is helpful, but experience will be prioritised over formal credentials
* Stable employment history – candidates with multiple short‑term roles or recent career gaps are unlikely to be progressed
Role & Responsibilities
This is a technical, customer‑facing role requiring hands‑on support of on‑premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments.
Responsibilities include
* Providing 1st, 2nd, and 3rd line support to healthcare customers
* Handling SQL/database queries, troubleshooting application issues, and performing on‑site software installations
* Supporting a clinical reporting tool – supports quality improvement and research within the NHS for specialist teams such as critical care
* Managing and resolving incoming support calls and tickets within SLA timeframes
* Working collaboratively with development teams to escalated and resolve more complex issues
* Maintaining ticket logs and issue resolution through Jira or similar platforms
* Delivering user training for new customers and updates
* Testing and quality‑assuring bug fixes prior to release
* You will regularly interact with time‑constrained clinicians, so clarity, confidence, and patience are essential.
Working Hours
Monday – Friday, 9:00 am to 5:30 pm. Monday starts at 8:30 am, Friday finishes at 5:00 pm.
Benefits
* Company Pension Scheme
* On‑site Parking
* Healthcare Cover
* Commission Scheme
You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people‑focused, and eager to make an impact in healthcare, we’d love to hear from you.
To apply please submit your current CV or apply via our FINTEC recruit website.
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