CUSTOMER ACCOUNT COORDINATOR
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
NEWCASTLE UNDER LYME
FULL TIME
9AM 5PM MON-FRI
PERMANENT
£28-£30K DOE
THE ROLE
* Actively coordinating as primary liaison between various stakeholders to ensure customer deliverables are completed on time, according to pre-agreed milestones
* Dealing with a wide range of enquiries and resolving issues in a timely and efficient manner
* Collaborate with cross-functional teams to ensure seamless customer service delivery and to successfully achieve KPI targets
* Maintaining accurate and up-to-date records across multiple platforms to support decision making and allow for reliable reporting
* Analysing customer data to identify trends and insights
* Preparing regular reports on customer engagement metrics and performance
* Establish and maintain strong relationships with both customers and international stock hubs through regular communication and engagement, proactively identifying customer needs
* Identifying client shipping requirements and coordinating successful deliveries
* Utilise data and AI tools to drive continuous improvement and internal efficiencies to optimise the customer experience
WHAT WE ARE LOOKING FOR
* Proven experience in a busy customer orientated role with strong communication skills
* A strategic thinker with excellent problem-solving abilities and attention to detail
* Highly organised, strong multitasking skills, with the ability to work under pressure
* Ability to work as part of a small team and individually
* A high level of IT literacy, with a particular focus on MS Excel
HOW TO APPLY
For more information on the Customer Account Coordinator role, contact Rob Hulse at Intro Personnel on or e-mail your current CV
Due to the expected high number of applications for the Customer Account Coordinator role, we regret that we may not be able to respond to all unsuccessful applicants. xsngvjr
For a full list of Intro Personnels current vacancies in Stoke-On-Trent, Newcastle Under Lyme, Staffordshire and Cheshire, please visit Intro Personnels website and follow us on Linked In and Facebook.