Float Host/Receptionist (Weekday & Evening Roles)
We're thrilled to announce that Float Hub is expanding, and we're looking for two new Float Hosts to join our team We're recruiting for a weekend host and an evening host to cover shifts including Saturday PM, and rotating shifts across other evenings.
We've recently relaunched after a major refurbishment, and have been getting incredible feedback to our new space designed for ultimate relaxation and rejuvenation. This is a fantastic opportunity to be part of our growth from the ground up within the thriving wellness industry.
At Float Hub, we've elevated float therapy in London, providing the perfect environment for our customers to profoundly relax, refresh, and find focus. You'll have the chance to transform lives daily
We're planning for significant growth, and we're committed to our team members growing with us. You'll have a real impact on the business, and your excellent performance will be rewarded through our competitive pay and commission opportunities.
The Role
As a Float Host, you'll be integral to our daily operations, primarily responsible for ensuring members and customers are fully prepared for their float experience.
* Deliver world-class service with a calm, welcoming style, connecting genuinely with every customer.
* Handle membership inquiries, sales, and renewals.
* Embody Float Hub's core values.
* Maintain the highest Health & Safety standards in our float spa.
* Restock and clean rooms meticulously after each client.
Ideal Skills & Experience
* 1+ year of experience in a customer service environment.
* Excellent communication and computer literacy.
* Positive and proactive mindset.
* Experience in gyms, fitness centers, health clubs, beauty centers, yoga studios, complementary medicine, or massage is a plus.
* First Aid & Emergency Responder qualified (nice to have).
We give priority to individuals who love and understand float therapy or float regularly.
The Perks
* Ample opportunities for personal growth and development.
* Competitive basic pay with generous commission opportunities – we want you to share in the success you help create
* Free staff floats and red light therapy sessions to ensure you're always feeling your best.
* Access to a company options scheme after qualifying service.
* Comprehensive benefits package, including free retreats, cycle-to-work, and pension.
The Company
Beyond providing the perfect floating environment and world-class service, we are deeply committed to positively impacting the lives of our customers and the local community. We aspire to grow into a leading wellness business that is both luxuriously special and welcoming to all.
Floating offers immense benefits to people from all walks of life. We offer significant discounts to specific community groups, including emergency services workers (in response to reports of high stress and PTSD in the sector).
Please note: We're looking for starts during the second half of October.
Job Types: Part-time, Permanent
Benefits:
* Casual dress
* Company pension
* Flexitime
Application question(s):
* How long does it take to reach Old Street (Northern Line) or Shoreditch High St (Overground) ?
Experience:
* Customer service: 1 year (required)
* Retail sales: 1 year (required)
Work Location: In person